Meet Winnie, your 24/7 ticketing assistant

Most ticketing questions have quick answers — the trouble is that they usually arrive when the office is closed. So we've built Winnie, an assistant that knows Irish FA ticketing inside out and is available around the clock.

What Winnie can help with

• Fixtures and prices — "When's the Ukraine game and how much is a junior ticket?"
• Availability — "Are there four seats together in the family stand?"
• Your tickets — once you're signed in: "Which seats did I get?" or "Can I send a ticket to my brother?"
• Away allocations — how to register interest and how loyalty points decide who gets tickets.
• Accessibility — wheelchair spaces, companion seats and how to request them.

Talk or type

Open Winnie from the Ask Winnie button on any page. You can chat, or tap the microphone and simply talk — Winnie replies out loud, which is handy on the move.

Still need a person?

Winnie will tell you when something needs our ticket office and pass the details on, so you don't have to explain twice. Every conversation helps us spot the questions fans ask most, and improve the answers for everyone.